Zhooor Logo

Privacy Policy

Effective Date: 01.09.2024

Last Updated: 28.09.2024

At Reactor Organization, s.r.o. operating under the name zhooor.com("Zhooor", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app. By using the Zhooor app and services, including integrations with social media platforms like Facebook, Instagram, and WhatsApp, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register for an account, integrate with our platform, or otherwise use our services, we may collect the following personal information:

  • Name
  • Email address
  • Phone number (including WhatsApp number)
  • Business information (such as store details, Salla, Shopify, or Zid account data)
  • Payment information for subscription and billing purposes
  • Social media account information (e.g., Facebook, Instagram usernames or business accounts, if integrated)

1.2 Automated Information

We may automatically collect certain information when you access or use the Zhooor app, including:

  • Device and usage data: IP address, browser type, mobile device type, operating system, and unique device identifiers.
  • Log data: Information regarding your interaction with the app (e.g., time and duration of your session, features you use, and error reports).
  • Tracking information: Cookies, pixels, or similar tracking technologies used to monitor your interaction with our app and associated platforms (e.g., Facebook, Instagram, WhatsApp).

1.3 Customer Data

If you use Zhooor for customer interactions (such as via WhatsApp, Facebook Messenger, or Instagram), we may process information related to your customers, such as:

  • Customer names
  • Contact details (e.g., phone numbers, email addresses, WhatsApp numbers)
  • Message content exchanged between you and your customers via social media channels

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Zhooor app: Ensuring that our services are available and function effectively.
  • Process transactions: Manage subscription billing and payments.
  • Facilitate your marketing, customer service, and communication tasks through platforms like WhatsApp, Facebook, and Instagram.
  • Analyze user behavior: Improve and customize the user experience by analyzing your usage patterns.
  • Deliver personalized marketing campaigns: Send automated messages and promotions based on customer data.
  • Comply with applicable laws and social media platform policies: Ensure that your use of social platforms (e.g., Facebook, Instagram, WhatsApp) complies with their respective terms and privacy policies.
  • Communicate with you: Notify you about updates, offers, or technical issues.

3. How We Share Your Information

3.1 With Service Providers

We may share your information with third-party service providers to help deliver services. These may include payment processors, hosting providers, and analytics platforms.

3.2 With Social Media Platforms

If you choose to integrate Zhooor with third-party platforms like Facebook, Instagram, or WhatsApp, we will share necessary data with these platforms to facilitate marketing and communication tasks. This may include:

  • Customer contact information (e.g., phone numbers or email addresses)
  • Message content exchanged on these platforms
  • Analytics data for campaign performance

3.3 Legal Compliance

We may disclose your information to comply with legal requirements, such as:

  • Applicable laws and regulations
  • Legal processes, subpoenas, or governmental requests

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. This includes encryption, secure data storage, and limited access to sensitive information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information as long as your account is active or as needed to provide services. This includes storing data required for customer interactions on platforms like Facebook, Instagram, and WhatsApp. We may also retain data as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information at any time.
  • Withdraw consent for data processing related to your social media integrations.
  • Request a copy of the information we hold about you.
  • Opt-out of communications: You can unsubscribe from marketing messages at any time by adjusting your preferences within the app or contacting us directly.

To exercise any of these rights, please contact us atinfo@zhooor.com.

7. Third-Party Links

Zhooor may contain links to third-party websites or services, including social media platforms like Facebook, Instagram, or WhatsApp. This Privacy Policy does not apply to third-party sites, and we encourage you to review their respective privacy policies.

8. Changes to this Privacy Policy

Zhooor may contain links to third-party websites or services, including social media platforms like Facebook, Instagram, or WhatsApp. This Privacy Policy does not apply to third-party sites, and we encourage you to review their respective privacy policies.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@zhooor.com

Address: Reactor Organization s.r.o. Korunní 2569/108, Vinohrady, 101 00 Praha 10 10100 Prague Czech Republic

Phone: +420410000200