Multi-Agent Inbox:
Collaborate Across Teams
Efficiently manage customer conversations across your entire team
Why Zhooor’s Multi-Agent Inbox?
Zhooor’s multi-agent inbox allows multiple team members to interact with customers through a single marketing account. This ensures that every customer gets a timely response, and your team can manage high volumes of inquiries efficiently.
The multi-agent inbox allows:
- Team members to view, assign, and manage conversations from one centralized inbox.
- Managers to track response times, customer satisfaction, and agent performance.
- Agents to collaborate on resolving complex customer issues by sharing notes and information in real-time.
Key Benefits:
- Improved collaboration: Teams can work together in real-time, ensuring every customer gets the support they need.
- Scalability: Whether you have a small team or a large support center, Zhooor’s multi-agent inbox can handle the load.
- Customer satisfaction: Reduce waiting times and ensure customers always receive a quick response.
FAQ
Q: How does the multi-agent inbox improve team collaboration?
A: Team members can see all active conversations and assign them to the right agent. Agents can also leave internal notes for their colleagues, ensuring seamless hand-offs when necessary.
Q: Can I track which agents handled which conversations?
A: Yes, Zhooor provides detailed logs of all conversations, showing which agents were involved, allowing for accountability and performance tracking.
Q: What happens if two agents respond to the same customer at the same time?
A: Zhooor manages agent activity in real-time, ensuring that only one agent is active in a conversation at a time, preventing duplicate responses.
