CRM & Customer Service
Streamline Your Customer Experience
Zhooor turns marketing into a powerful customer service and CRM platform, enabling businesses to manage all customer interactions from a single interface. Whether a customer has a query about their order, needs support, or wants to provide feedback, Zhooor ensures these interactions are handled quickly and efficiently.
With Zhooor’s CRM features, you can:
- Track every customer interaction, ensuring you have a complete communication history.
- Manage customer service across multiple agents using the same marketing account.
- Automate common responses for frequently asked questions, ensuring quick response times.
- Trigger automated follow-ups, surveys, or requests for reviews after interactions.
Key Benefits:
- Efficient communication: Handle high volumes of customer inquiries without losing track of any.
- Collaborative inbox: Multiple agents can handle the same customer service channel.
- Customer retention: With detailed customer insights, you can personalize future interactions and offers.
FAQ
Q: How does Zhooor help with reducing response times?
A: Zhooor offers automation for common customer service queries and enables agents to quickly reference previous interactions, significantly reducing the time needed to respond to customers.
Q: Can I integrate communication with my customer service software?
A: Yes, Zhooor can be integrated with popular CRM and customer support tools like Zendesk, Salesforce, and HubSpot to ensure seamless management of customer service tasks.
Q: What if I have multiple agents managing customer service?
A: Zhooor supports multi-agent functionality where multiple team members can log into the same marketing account and respond to customers in real-time. Chats can be assigned, and hand-offs are managed effortlessly.
