Chatbot: 24/7 Customer Engagement
Enhance your customer experience
Why Zhooor’s AI-Powered Chatbot?
Zhooor’s AI-powered chatbot enhances your customer experience by providing instant responses to common inquiries. Whether your customers are asking about product availability, shipping details, or order tracking, the chatbot provides fast and accurate answers. It can also guide customers through the purchasing process or capture leads for your sales team.
The chatbot can:
- Handle FAQs, such as store hours, return policies, and product availability.
- Collect customer information and pass it on to your sales or support teams.
- Suggest products or services based on customer queries and preferences.
- Handle simple transactions, such as placing orders or checking on shipping updates.
Key Benefits:
- 24/7 availability: Your customers can get answers even when your team isn’t available.
- Cost-efficient: Automate repetitive tasks and reduce the need for human intervention for common questions.
- Lead capture: The chatbot can collect customer details and pass them on to your sales team for follow-up.
FAQ
Q: How does the WhatsApp chatbot know what questions to answer?
A: Zhooor’s chatbot is pre-trained with common customer service questions, and you can customize it further to respond to specific inquiries related to your business.
Q: Can the chatbot escalate conversations to a live agent?
A: Absolutely. If the chatbot cannot handle a customer’s query, it will automatically escalate the conversation to a human agent, ensuring a seamless experience for the customer.
Q: Can I use the chatbot for lead generation?
A: Yes, the chatbot can be used to ask qualifying questions and capture valuable customer information, which can then be followed up by your sales team.
